We conduct the Customer Satisfaction survey yearly as it provides meaningful and valuable insight for us to better understand our customers' needs. We believe that understanding our customers allows us to provide more relevant services and make better improvements to help them along the way to achieve their goals. The survey results disclose how well our services and products met our customers' expectations and allowed us to build a stronger relationship with them. Thus, customer satisfaction means a lot to us in understanding our customers' experience.
With previous year's feedback gathered, we have taken the initiative to improve our services and products. Here's how we performed for the past year:
Let's dive in and check out how our customers commented about our services.